Delivery Manager – IMS (Infrastructure Management Services) – PUNE

Title                        :   Delivery Manager – IMS – (Infrastructure Management Services)

Experience           :  13 + Years

Job Location         :   Pune


  1. Excellent Understanding about the complete Life cycle of Infrastructure Management Services including but not limited to  pre-sales , operations , delivery management , continuous Improvement, CSAT and  the latest trends in the market in technologies ,service offerings , methodologies, automation etc
  2. Good understanding of Contract management including defining SOWs , SLAs , risks , mitigations, CSAT parameters  etc
  3. Experience in delivery to Global clients for concurrent multiple end to end  IMS projects or single big project  — typically with responsibility of managing team size of 150+  through ITIL process framework in a Global delivery Model
  4. Exposure in managing IMS projects with end to end scope and cross functional teams – eg . IMS projects with scope of Server management, Storage management , Database management , Messaging management , Middleware management etc
  5. Strong exposure to technologies and offerings like Virtualization , Cloud , shared services model, various types of pricing models etc
  6. Experience in implementing and driving quality initiatives including six sigma across projects , defining best practices framework and implementing across projects


  1. Complete accountability and ownership for overall Performance-including contractual obligations , Cost – including margins, Quality  and CSAT of the engagements responsible for .
  2. Responsibility for supporting sales/presales team in bid management and transition of new projects
  3. Responsible for people management ,People development  and  Talent retention strategies and execution
  4. Responsibility for optimized operations through right hiring & role ratios , YoY Productivity improvements through constant continuous improvement initiatives, automation and reuse of best practices and tools across projects
  5. Accountable for individual project account reviews , performance report generation and driving initiatives for both reactive and proactive measures for overall service improvements
  6. Responsible for contributing  and driving various Group and Organizational initiatives including process, policies and strategy initiatives .
  7. Responsible for bringing differentiators in delivery through self initiative along with organizational initiatives .

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